Refund and Returns Policy
Thank you for purchasing from Phoenix Dungeon. We take pride in creating high-quality digital fonts and assets that empower your creative projects. Since all of our products are digital downloads, please read the following policy carefully before purchasing.
Digital Product Policy
Due to the intangible nature of digital goods, all sales are final and non-refundable once the files have been downloaded or accessed. We do not accept returns, exchanges, or cancellations for the following reasons:
You no longer need the product
You purchased the wrong license
Incompatibility with software or systems
Mistaken purchases
Technical Issues
If you’re having trouble accessing or using your purchased files, we’re here to help. Please contact us at phoenixdungeon2@gmail.com within 7 days of purchase. We’ll assist you with:
Troubleshooting download problems
Re-sending download links
File corruption issues
Clarification on licensing terms
We will do our best to ensure you receive the files and support you need.
License Clarity
Before purchase, please review each font’s license terms and usage limitations carefully. If you’re unsure which license fits your use case, email us first — we’re happy to guide you.
Chargebacks
Initiating a chargeback without contacting us first is considered a violation of our terms. If you have any concerns about your order, we encourage open communication before taking further steps.
Contact Us
For any questions related to your order, license, or technical support, email us at:
phoenixdungeon2@gmail.com
We aim to respond within 1–2 business days.
