FAQ (Frequently Asked Questions)
01. Can I use your fonts for commercial projects?
Yes — but it depends on the license you purchase. Each license tier (Desk mode, Commercial pass, Enterprice max) comes with specific usage rights. Please review the license details on the product page before buying.
02. Can I use your font in a logo?
Logo usage is allowed only with a Commercial Pass or Enterprice Max. The Desk mode license does not cover logo design or any kind of brand mark usage.
03. What’s the difference between "Website Use" and "Embed to Website"?
“Website Use” refers to using the font in static graphics (like banners, headers, or mockups) on your website — rendered as images or CSS-styled text using @font-face (with a valid webfont license).
“Embed to Website” typically means including the font directly in your site’s code, such as web apps or platforms where users interact with the font dynamically. This requires an Extended or Web/App License.
04. Can I use your fonts in client work?
Yes, but the license must be owned by the end client if the font will be embedded in their product or used in their branding. Designers can purchase on behalf of a client, but the license must reflect the client’s name and usage.
05. Can I share the font with my team or client?
Font files are licensed per user or per organization. If multiple team members need access, you’ll need a Team License or separate licenses for each user. Redistribution is strictly prohibited.
06. Can I modify your fonts?
Modifying font files (e.g., changing letters, adding accents) is not allowed unless you obtain written permission or a custom license. However, converting text to outlines for layout purposes in your design app is fine.
07. Can I upload your fonts to Canva, Figma, or similar platforms?
Yes, as long as you have a valid Commercial pass or Enterprice max License, and the platform allows custom font uploads for your personal or client use. Redistribution to others is not allowed.
08. Can I use your font in YouTube videos or streaming content?
Yes, Commercial Pass License covers use in video content as long as the font is used in static graphics (e.g., titles, overlays). For embedding the font in a motion graphic template for resale, please contact us.
09. Can I resell or redistribute your fonts?
Absolutely not. Redistribution, reselling, or uploading our fonts to marketplaces, file-sharing sites, or font generators is a serious violation of our licensing terms.
Font Files & Technical
10. Are your fonts compatible with all design software?
Yes. Our fonts are provided in standard formats like .OTF, .TTF, and .WOFF, which are compatible with most design tools like Adobe Creative Suite, Figma, Canva (Pro), and others.
11. Do you offer multilingual support in your fonts?
Many of our fonts support basic Latin characters, and some include extended Latin or multilingual sets. Check the product description or character map to confirm.
12. What if I lose my font files?
No worries. If you’ve purchased from us directly, you can contact us with your order info, and we’ll help you retrieve your files.
13. Do you provide trial versions of your fonts?
Yes, many of our fonts come with free trial versions for testing and personal exploration. These are limited in use and must not be used in any published or monetized work.
Custom & Support
14. Do you offer custom font design or logo lettering?
Yes. If you need a custom typeface, logotype, or unique typographic solution, reach out via our Contact page and tell us what you’re looking for.
15. Do you offer refunds?
Due to the digital nature of font files, all sales are final. Please double-check your choice before purchasing. If you experience technical issues, we’re happy to help.
16. Do you offer discounts for students or nonprofits?
We believe in supporting creative growth. Phoenix Dungeon offers special discounts for students, educators, and nonprofit organizations upon request. Just contact us with valid proof of status to apply.
About Phoenix Dungeon
17. What is Phoenix Dungeon?
Phoenix Dungeon is an independent type foundry based in Indonesia, creating display fonts with bold personalities and strong narratives. Our fonts are crafted for designers, creatives, and brands who seek distinctive typography.
18. How often do you release new fonts?
We release new fonts regularly throughout the year, exploring various styles from experimental to editorial. Follow us on social media or subscribe to our newsletter to stay updated.
Project & License Boundaries
19. Can I use one license for multiple projects or clients?
No. One license covers one user and one project (or client). If you’re working on multiple projects, each use requires a separate license — unless you’ve purchased an Extended License that states otherwise.
20. Do you offer a Team License or multi-user license?
Yes. If your project involves multiple users — such as design teams, agencies, or organizations — we offer a Enterprice max that covers usage across multiple seats or devices under one entity.
Please reach out to us with the number of users and intended use, and we’ll provide a custom quote or license upgrade suited to your needs.